Access software, training resources, and service pathways for your fielded Pixels systems through the Pixels Support Portal.
The Pixels Support Portal delivers product-specific resources through an approval-based access model. Approved customers see only the materials relevant to their products and active versions.
Approved customers can access the following resources for their Pixels systems.
Current firmware versions and update packages for your Pixels systems.
Instructional videos and training resources for setup, operation, advanced configuration, and system integration.
Structured support request and return merchandise authorization process for fielded systems.
For fielded systems requiring service, return, or repair, the structured RMA process is accessible through the Pixels Support Portal or directly through the team.
1. Log in to the Pixels Support Portal and submit a request under the Service & RMA category
2. Include your manufacture date, product name, serial number, and a brief description of the issue
3. The team will respond with next steps, including shipping instructions where applicable
For urgent support needs or if you do not have portal access, contact the team directly: